Eligible items may be returned for store credit within 15 days of the shipping date. In order to receive store credit, product(s) must returned in the original sale condition with all ties and tags attached. Any shipping related fees will be deducted from the store credit. Allow 3-5 business for returns to be processed once the merchandise has been received. Because this is a hygienic item, hair that has been washed, cut, dyed, installed, untied and/or tampered with are not be eligible for return and cannot be accepted.
Problem with your order or want to request a return? Complete the Return Request Form and we will respond within 2-3 business days via email. Store credits are issued only after we receive the item and the return has been approved. If we receive an item that does not meet the eligibility requirements ie. worn, dyed, washed etc; the customer will be responsible for any additional shipping charges.
For packages labeled Returned to Sender, Undeliverable, Wrong Address, duty not paid or not picked up -- We will issue a store credit less shipping fees and a 10% restocking fee.
Additional information --
• All custom and special orders are final sale.
• Orders cannot changed after they are completed. This includes changes to the customer name or shipping address.
• Discount codes cannot be combined or applied after a purchase is made.